United States Postal Service in 875 South Estrella Parkway

Customer Reviews about United States Postal Service:

• ★ ★ ★ ☆ ☆
  I work for the postal service. I am reading a lot of complaints regarding packages that are claimed to be delivered but you don't receive them. Phoenix has a fairly high theft rate. Is there a connection? If it was scanned delivered by a postal worker, then by golly, they delivered it. Put a security camera on your front porch and see what may be happening. And if your tracking# says it's stuck in Denver, call Denver......don't yell at the guy in Arizona. All a supervisor can do is punch in the tracking number just like you to see where it was last scanned.
  By Pete Russell, March 23, 2017
• ★ ★ ☆ ☆ ☆
  I want to say that I am not a fan of USPS in Goodyear, AZ. First off, my mother (and her cat) just moved to Arizona from Vermont to live with me (and my husband) - and that was stressful in and of itself. Top it off with the post office in Goodyear, AZ attempting to deliver my mothers four (4) priority mail packages to a vacant home (wrong address!) on a Sunday morning (estimated delivery was supposed to be on Monday 8/14/2017) - then posting on the USPS website attached to the tracking numbers that the packages were delivered, then not delivered, and declared undeliverable due to an unserviceable address (hmmmm....wonder why!). Grrrrr......!!!!!! (My mother at this point was on the verge of a nervous breakdown.) Long story short - LORENZO (the hero manager!!!) was able to look up the tracking numbers we provided on the receipt (when we drove down to the post office as soon as they opened up at 8:30am on Monday morning!) and determined that the packages had been brought BACK to the post office and were in fact STILL in the back. He told us we could take them home with us and even wheeled them out to my vehicle himself. WHEW!!! (This review is two-stars, but I would give Lorenzo six-stars if I could! Best demeanor and customer service skills I have seen in a LONG time!) Thank you so much for your help, Lorenzo! You saved my mother's sanity and now she can enjoy getting settled down into living here in Arizona. My husband (who retired out of Luke AFB after 26 years of active duty service) and I have lived in the Tri-City area for 20+ years and this is the first time this has ever happened. I have three words for you.....ATTENTION TO DETAIL! Hopefully this will never happen again!
  By Kim Chase, February 22, 2017
• ★ ☆ ☆ ☆ ☆
  Truly, this place has been a horrific experience. I work a 7-4 job M-F, so picking up packages at this office is a nightmare. When I rushed back to Goodyear to pick up my package before 5, the I arrived at this post office to find everything closed and locked at 4:30PM. The posted business hours say 5 PM. I scheduled to get the package redelivered through the USPS official website. Now it's 8 days after the scheduled redelivery and the package is... lost? In limbo? In the Twilight Zone? Wherever it is, I know it's not with me and it's supposedly also not at their post office. I have never, ever experienced such a terrible USPS office, and I have dealt with post offices in much worse areas (Pro tip to the post office worker who responded below me: The issue is not that the packages are getting stolen in Phoenix. I lived in central Phoenix and didn't have these issues. The issue is this post office staff's utter incompetence).
  By Claire Scherb, January 24, 2017

Photo gallery of United States Postal Service

About United States Postal Service in Goodyear